At Photo Magnets, we create custom products using your cherished memories. We take your privacy just as seriously as we take the quality of our prints. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit our website, upload images, or purchase from us.
1. Information We Collect
We collect information to provide a smooth, secure shopping experience and to fulfill your custom orders.
- Personal Identifiers: Name, shipping address, billing address, email address, and phone number.
- Payment Information: Payment details are collected securely via our third-party payment processors (e.g., Stripe, PayPal). We do not store your full credit card details on our servers.
- Your Photos & Images: When you upload images to be printed on magnets, we temporarily store and process those image files to fulfill your order.
- Device & Usage Data: IP address, browser type, operating system, pages viewed, and the dates/times of your visits, collected via cookies and tracking technologies.
2. How We Use Your Information
We use your data strictly for business operations, primarily to get your magnets to your doorstep:
- Order Fulfillment: To process payments, print your custom images onto magnets, and ship your orders.
- Customer Support: To respond to your questions, troubleshooting needs, or refund requests.
- Communication: To send order updates, tracking numbers, and occasional promotional offers (which you can opt out of at any time).
- Security & Improvement: To detect and prevent fraud, and to analyze website performance so we can make shopping easier for you.
3. Image Retention Policy
Your Photos are Yours Alone: We respect your intellectual property and personal memories. Your uploaded images are strictly used to manufacture your custom magnets. We do not use your photos for marketing materials without your explicit, written consent.
We retain your uploaded images on our secure servers for [e.g., 30 days] after your order is marked as shipped. This temporary window allows us to quickly reprint your order if it is damaged in transit or if you request a replacement. After this period, your images are permanently deleted from our production servers.
4. How We Share Your Information
We do not sell, rent, or trade your personal information or photos to third parties. We only share data with trusted service providers who help us run our business:
- Shipping Carriers: (e.g., UPS, FedEx, DHL) To deliver your physical orders.
- Payment Gateways: To securely process your transactions.
- Manufacturing Partners: If a specific product requires specialized third-party printing equipment to fulfill.
- Legal Requirements: We may disclose your information if required by law, subpoena, or to protect the safety and rights of our company and users.
5. Cookies and Tracking
We use cookies to keep track of items in your shopping cart, remember your preferences, and understand how you interact with our site. You can choose to disable cookies through your browser settings, but please note that doing so may prevent you from placing an order or using certain features of our website.
6. Data Security
We implement robust security measures, including SSL (Secure Sockets Layer) encryption, to protect your personal information and uploaded imagery during transmission and storage. However, please remember that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights & Choices
Depending on where you live (such as the EU under GDPR or California under the CCPA), you may have specific rights regarding your data:
- Access & Portability: You can request a copy of the personal data we hold about you.
- Correction or Deletion: You can request that we update incorrect data or delete your personal details and uploaded images entirely.
- Opt-Out: You can click the “unsubscribe” link in any of our marketing emails to stop receiving promotional messages.
To exercise any of these rights, please contact us using the information below.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by updating the “Last Updated” date at the top of this page.